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Posts By Wendy Russell

American Job Center Customer Flow Scenarios

Maher & Maher works hand-in-hand with our federal partners to implement strategic technical assistance strategies and innovative training solutions. One recent example – the American Job Center (AJC) Customer Flow Scenarios was produced under its Workforce Innovation and Opportunity Act (WIOA) Technical Assistance support contract with the Employment and Training Administration (ETA). Many states and local areas have expressed a need for tools that help AJCs coordinate staff and partners to work collaboratively across programs. This booklet features five illustrated stories (in graphic novel format) that represent scenarios of customer experiences and the guidance an AJC staff member might provide.

 

Sam has an undisclosed disability and needs guidance on reasonable accommodations and other rights under the Americans with Disabilities Act while returning to the labor force. Charles is an employer seeking guidance to hire and accommodate workers with disabilities and is seeking resources… Read more →