A few weeks ago, my colleague Lynn Bajorek shared a blog post that described Maher & Maher’s recent process mapping work with the Illinois Department of Commerce and Economic Opportunity’s Office of Employment and Training (OET). In the post, Lynn detailed how we used “as-is” and “should-be” process mapping with OET and its partners to examine several critical processes (Rapid Response, annual monitoring, and policy development), identify inefficiencies and challenges, and develop enhanced processes to better align the performance of these functions with the agency’s mission and goals. As part of our work with OET, we also developed and facilitated a virtual process mapping “how-to” training for staff.
On the face of it, process mapping appears pretty straightforward: you pick a process that needs some attention; map how that process takes place today and define… Read more →
To effectively lead change and innovation, organizations need to strategically allocate resources and establish efficient processes. The Maher & Maher Process Improvement Process℠ helps organizations to look critically at their internal or external processes to identify inefficiencies and ensure all resources and functions are aligned to achieve the identified mission and goals.
The Illinois Department of Commerce and Economic Opportunity’s Office of Employment and Training (OET) recently engaged Maher & Maher to lead the organization through an intensive process mapping effort designed to maximize the agency’s resources and strategic implementation of three processes critical to the agency’s mission: Rapid Response, Monitoring, and Policy Development. The project provided OET with “as-is” maps which outlined the current, inefficient processes; “should be” maps which included new and refined steps to maximize efficiency and effectiveness; and clear recommendations… Read more →
Successful workforce development efforts are all about partnerships. To succeed, you need an ecosystem of collaboration and support that stretches across workforce development, education, and business. In recognition of National Apprenticeship Week, we’re highlighting great examples of partnerships that states are using to expand apprenticeship opportunities for businesses and workers. Have a great partnership you’re proud of? Tell us about it in the comments!
Partnerships with local workforce areas. Increasing the number of apprenticeships means expanding and accelerating business outreach and program development. States like Idaho are using their local workforce partners as part of that effort. Idaho redesigned its apprenticeship business outreach model to bring together workforce, education, and industry intermediary partners, and equip them to use a consultative sales model focused around business needs and customized solutions. In each of the state&rsquo… Read more →
There have been major changes for my husband and me this year as we moved from our residence of 33 years to a new location and struggled to downsize our “stuff.” As you can imagine, there was a lot of it! During the purge, I came across a set of encyclopedias, Better Homes and Gardens how-to books, and Speak & Read/Math/Spell learning toys. When my 9-year-old grandson looked at me puzzled while holding the Speak & Math, I began to reflect on how learning has changed over the years as I explained that his mom used it to learn math.
As a designer of eLearning and virtual instructor-led training at Maher & Maher, I am constantly challenged with developing instruction that keeps every learner engaged. We know all too well that dumping the “kitchen sink” into a PowerPoint, adding some narration, and… Read more →
Moving to microlearning is just one shift that we have been helping our clients navigate as they refine their Talent Development strategies. There are others that are essential to engage Modern Learners and allow them to excel by onboarding and upskilling in both an effective and efficient manner. We focused on the value of storytelling and social / peer learning in our last newsletter, but there is even more we can do. Time is money, regardless of industry. It is critical that as our workloads expand and continue to shift to address the pulls and pushes of our economic times, we are driving a learning strategy that is framed for success.
We’d like to share an article that summarized key learning trends in the corporate world to give a flavor of what can be done to move our learning strategies in… Read more →
As a working mother, it is important to find ways of balancing my time wisely between family, friends, the causes I support, and career goals. That’s a tall order in today’s busy world and the tools that enable me to achieve that balance are essential.
Video is one of those tools. How, you ask? Let me tell you a brief story.
Two years ago, right in the middle of the weekend crunch to get my family’s school uniforms, dance leotards, and work clothes ready for the coming week, my washing machine stopped working. I stood amid the stillness of the laundry room and stared into a wash bin full of clothes floating in soapy water. No draining, no rinsing. I was certain the washing machine was broken.
After some consideration, my husband I… Read more →
There was an air of excitement when upwards of 1,000 people from across North Carolina came together last week for the annual NCWorks Partnership Conference to learn and discuss topics around “Back to the Future: The Next 30 Years.” Maher & Maher was there to present at the North Carolina Workforce Board Association pre-conference, as well as several sessions – Washington Update, WIOA Fundamentals and Service Strategies Backward Mapping – at the conference itself. I was also invited to participate in the “Futurist Five” general session.
During the Futurist Five session, we talked quite a bit about the power of partnerships and key ingredients for their success, including the involvement of community partners, leveraging sector partnerships, having staff with heart and passion, partnering for the longpath, and doing it with style and swagger.
This idea of the longpath, as articulated by Ari… Read more →
As Maher is working with several organizations to redesign their customer service flows, and others to shift to a culture of continuous improvement, including both Kaizen and Lean principles, we see firsthand the value of peer to peer learning. We work with our client organizations to leverage peer insights in Communities of Practice, online and in-person forums, and other peer collaborative activities embedded in Technical Assistance and Learning Solutions. We, too, use peer networks to capture and share best practices relative to the way we work and service our clients. We'd like to share an article we found of value that discusses some key trends, defines peer to peer learning, lists its advantages and discusses participation options.
Maher & Maher is a specialized change management and talent development consulting firm based in Neptune, NJ and in Washington, D.C. The Firm’s Private… Read more →
We all know that strategic investments in the workforce system can change lives, help businesses survive and communities thrive. Recently, I was at the NCWorks Partnership conference in Greensboro, NC and heard a presentation from Jeanne Bond with the Federal Reserve Bank of Richmond. She put meat on the bones for me regarding the new Community Reinvestment Act funding opportunities for workforce development, and I thought I would pass along the information.
When I was working in Kentucky, both the Federal Reserve of St. Louis and Cleveland supported the Commonwealth and its communities’ workforce development efforts like sponsoring our Work Ready Communities Best Practices conference. In addition, local financial institutions were often members of state and local workforce boards. The good news, though, is that there are even more ways to leverage financial institutions in this work.
The Federal Reserve Banks of Dallas… Read more →
The Garden State Employment and Training Association (GSETA) invited us to present to their 35th Annual Workforce Development Conference, which included workforce development professionals and partners organizations from across New Jersey. I was excited to accept this opportunity to discuss how we can best reach successful sector strategy and WIOA outcomes through Apprenticeship and Work Based Learning in my home state.
Growing broad, bi-partisan support for Apprenticeship recognizes the critical import of bridging the skills gap in the modern workforce, and the clear ability of Apprenticeship programs to deliver outcomes. Case studies of a number of national efforts to expand apprenticeship offer clear evidence that while multiple variables may impact success, integrating sector strategy efforts with apprenticeship as a key implementation strategy produces improved outcomes for employers as well as job seekers.… Read more →