A few weeks ago, my colleague Lynn Bajorek shared a blog post that described Maher & Maher’s recent process mapping work with the Illinois Department of Commerce and Economic Opportunity’s Office of Employment and Training (OET). In the post, Lynn detailed how we used “as-is” and “should-be” process mapping with OET and its partners to examine several critical processes (Rapid Response, annual monitoring, and policy development), identify inefficiencies and challenges, and develop enhanced processes to better align the performance of these functions with the agency’s mission and goals. As part of our work with OET, we also developed and facilitated a virtual process mapping “how-to” training for staff.
On the face of it, process mapping appears pretty straightforward: you pick a process that needs some attention; map how that process takes place today and define… Read more →
To effectively lead change and innovation, organizations need to strategically allocate resources and establish efficient processes. The Maher & Maher Process Improvement Process℠ helps organizations to look critically at their internal or external processes to identify inefficiencies and ensure all resources and functions are aligned to achieve the identified mission and goals.
The Illinois Department of Commerce and Economic Opportunity’s Office of Employment and Training (OET) recently engaged Maher & Maher to lead the organization through an intensive process mapping effort designed to maximize the agency’s resources and strategic implementation of three processes critical to the agency’s mission: Rapid Response, Monitoring, and Policy Development. The project provided OET with “as-is” maps which outlined the current, inefficient processes; “should be” maps which included new and refined steps to maximize efficiency and effectiveness; and clear recommendations… Read more →
Successful workforce development efforts are all about partnerships. To succeed, you need an ecosystem of collaboration and support that stretches across workforce development, education, and business. In recognition of National Apprenticeship Week, we’re highlighting great examples of partnerships that states are using to expand apprenticeship opportunities for businesses and workers. Have a great partnership you’re proud of? Tell us about it in the comments!
Partnerships with local workforce areas. Increasing the number of apprenticeships means expanding and accelerating business outreach and program development. States like Idaho are using their local workforce partners as part of that effort. Idaho redesigned its apprenticeship business outreach model to bring together workforce, education, and industry intermediary partners, and equip them to use a consultative sales model focused around business needs and customized solutions. In each of the state&rsquo… Read more →
There was an air of excitement when upwards of 1,000 people from across North Carolina came together last week for the annual NCWorks Partnership Conference to learn and discuss topics around “Back to the Future: The Next 30 Years.” Maher & Maher was there to present at the North Carolina Workforce Board Association pre-conference, as well as several sessions – Washington Update, WIOA Fundamentals and Service Strategies Backward Mapping – at the conference itself. I was also invited to participate in the “Futurist Five” general session.
During the Futurist Five session, we talked quite a bit about the power of partnerships and key ingredients for their success, including the involvement of community partners, leveraging sector partnerships, having staff with heart and passion, partnering for the longpath, and doing it with style and swagger.
This idea of the longpath, as articulated by Ari… Read more →
We all know that strategic investments in the workforce system can change lives, help businesses survive and communities thrive. Recently, I was at the NCWorks Partnership conference in Greensboro, NC and heard a presentation from Jeanne Bond with the Federal Reserve Bank of Richmond. She put meat on the bones for me regarding the new Community Reinvestment Act funding opportunities for workforce development, and I thought I would pass along the information.
When I was working in Kentucky, both the Federal Reserve of St. Louis and Cleveland supported the Commonwealth and its communities’ workforce development efforts like sponsoring our Work Ready Communities Best Practices conference. In addition, local financial institutions were often members of state and local workforce boards. The good news, though, is that there are even more ways to leverage financial institutions in this work.
The Federal Reserve Banks of Dallas… Read more →
The Garden State Employment and Training Association (GSETA) invited us to present to their 35th Annual Workforce Development Conference, which included workforce development professionals and partners organizations from across New Jersey. I was excited to accept this opportunity to discuss how we can best reach successful sector strategy and WIOA outcomes through Apprenticeship and Work Based Learning in my home state.
Growing broad, bi-partisan support for Apprenticeship recognizes the critical import of bridging the skills gap in the modern workforce, and the clear ability of Apprenticeship programs to deliver outcomes. Case studies of a number of national efforts to expand apprenticeship offer clear evidence that while multiple variables may impact success, integrating sector strategy efforts with apprenticeship as a key implementation strategy produces improved outcomes for employers as well as job seekers.… Read more →
To be good at workforce development is to be good with people. Good with the employers and business people shaping the landscape of jobs, and good with the individuals that walk in our American Job Centers each day looking for work and better opportunities. Case managers are on the frontlines of this important work, and investing in their skills and professional development is a critical part of ensuring that American Job Centers (AJCs) bring value to their communities.
If you’re looking for new professional development resources for your case managers, look no further than Case Counselor Training: Four Indicators of Effective Service Delivery, a training we developed with Jobs for the Future and ETA’s Region 1 team. The training is organized around four key skill areas:Writing Effective Case Notes – Case managers learn how to capture and record valuable notes… Read more →
For the past three years, Maher & Maher (Maher) has partnered with United States Department of Labor, Employment and Training Administration’s (ETA) Office of Regional Management and six ETA Regional Offices to implement over 150 technical assistance projects in 34 states around the country. Financed through Federal Technical Assistance and Training funds, the projects built the capacity of states and regions to provide innovative, effective and customer-centered workforce service design and delivery. Projects included:Intensive consulting around sector strategies and high-impact State and Local Workforce Boards; Development of various training curricula around topics such as effective monitoring, case management and soft skills for job seekers; Delivery of workshops on various topics, including service integration, strategic board training, sectors 101, career pathways, creating a customer centered one-stop, youth program design, and partnerships; and A Customer Centered Design Challenge that brought together local teams to tackle system challenges through… Read more →
Technical assistance is an invaluable tool to help workforce and education organizations learn how to improve systems. But it can sometimes be a passive process. Attend a webinar, a few meetings, read a couple of best practice case studies, and then call it a day. Frequently, the topic is determined by the sponsoring organization providing technical assistance, and for clarity’s sake, it often focuses on just one issue. We’re often looking for the “right” solution for a single problem. But the real work done in the field is more intricate, more interrelated, and may not fit into a one-size-fits-all approach.
Maher is refining a new model that makes the process more engaging and interactive. Cohort technical assistance brings together peers for collaborative learning and problem solving. Cohorts are designed to drill-down on a topic, combining “team time’” (within… Read more →
It is wonderful when regionalism comes together like it did with the six workforce development regions in Minnesota! In order to help stand up these newly formed regions, Minnesota asked Maher to partner with the regions to assess sector strategies implementation status in the context of Workforce Innovation and Opportunity Act (WIOA). The Maher team reviewed each regional plan and then identified and provided technical assistance over a three-month period.
Across the regions, several common technical assistance themes emerged:Advancing a regional approach to sector strategies that is strategic and systemic in nature; Building a common understanding and structure to support sector strategies and employer-led industry partnerships among local boards and partners; Creating an integrated approach to business services; Supporting and sustaining long-term sector partnership and employer relationships; and Developing performance metrics/benchmarks.
In response to these needs, Maher coaches worked with regions on a… Read more →