During a Delaware Workforce Development Board (DWDB) meeting in 2017, Region 2 ETA Administrator Leo Miller issued a challenge to the DWDB to truly seize the opportunity in the Workforce Innovation and Opportunity Act in order to reimagine the workforce development system in the First State. The Chair of the DWDB, Gary Stockbridge, accepted that challenge right then and there and refocused the meeting and the trajectory of the workforce system in Delaware. As a result of this transformational meeting, Delaware partnered with Maher & Maher in 2017 to retool its strategic planning process.
The first endeavor we undertook was to broaden the engagement of partners in the development of the strategic plan, as well as to align the DWDB’s planning activities with key initiatives underway among workforce system partners. The Board’s Steering Committee utilized a highly interactive Board Retreat that not only included… Read more →
On September 19th, Maher & Maher joined leaders from the White House, the Department of Labor, Employment and Training Administration (ETA) and fifteen Customer Centered Design (CCD) Challenge teams from across the country at a special White House event to celebrate innovative local partnerships that embrace design thinking and put customer needs at the center of service delivery, processes and customer flow. The teams from California, Florida, Massachusetts, Michigan, Maryland, Pennsylvania, and Wisconsin highlighted key insights they learned through their immersive research, and the programmatic transformations they’ve made for business customers and target populations including, out-of-school youth, formerly incarcerated jobseekers, English-Language Learners (ELL), and individuals with disabilities. White House and ETA leaders engaged in a robust dialogue with the teams and praised the teams for their commitment to the innovative approach to improve service delivery.
On the heels of 80+ participating teams in Round 1, Maher provided… Read more →
Last week, my colleague Lynn Bajorek and I were in Springfield, Illinois, to facilitate a strategic planning session with the leadership team of the Office of Employment and Training (OET) at the Illinois Department of Commerce.
Over the last several months we’ve been working with OET on an internal change management effort which looks both internally to better understand its assets, challenges and opportunities and externally to understand how OET can leverage and partner better within its entire workforce development system. The end result will be a "Blueprint" that fully aligns OET’s assets and resources with a clearly articulated vision, mission, and set of goals.
The OET strategic planning meeting was held in the historic Vachel Lindsay Home in Springfield.
Last week,… Read more →
On February 16th, the Maher & Maher team headed back to the White House to celebrate local partnerships that have embraced the Customer-Centered Design (CCD) Challenge. Eleven teams from across the country were selected to attend the White House Learning Exchange & Celebration, chosen for their extraordinary commitment to improving the customer experience. With the support of a Maher & Maher CCD coach, each team completed rigorous training in customer-centered design and implemented projects with job seekers and employers at the center of innovation within their systems.
The initiative kicked off in July, 2015 when over 600 practitioners attended a webinar to learn about customer-centered design and learn about the CCD challenge. This webinar was hosted by ETA’s Innovation and Opportunity Network (ION) and supported by Maher & Maher. Following the webinar, participants formed over 80 teams of 4- 10 people who had the capacity – and the… Read more →
Workforce leaders from around the U.S. and from all Federal Partners convened on the Washington, D.C. Hilton January 26th -28th for a two-and-a-half-day conference focused on efforts to implement the Workforce Innovation and Opportunity Act (WIOA), and the Maher & Maher team played a critical support role in the session’s success. Branded "One Team, One Vision, One Conversation," ETA joined with the National Association of State Workforce Agencies (NASWA) to lead a rigorous discussion of the challenges and opportunities partner Agencies, state and locals face in bringing WIOA to life. As the technical assistance contractor to the ETA, Maher & Maher staff helped in formulating the agenda, identifying speakers and workshop facilitators and in supporting on-site logistics for the nearly 800 attendees.
“It wasn’t easy to make this happen seamlessly on the heels of a 2’ snowstorm over the weekend,… Read more →
In an earlier article this month, we defined Sector Strategies and noted that they are “industry specific.” Though we did not go into the importance of this at the time, deciding on the industries that a region should focus on is a critical and foundational requirement to developing Sector Strategies. This is no easy task, as all stakeholders in this process have to be in agreement and willing to invest time and resources to further these industries. Here’s what it looks like when everyone is in agreement:Employers in these industries are participating in conversations – ideally, within a structured Industry Partnership -- about their workforce and training needs. The local Workforce Investment Board is funding training and allocating resources targeted at occupations in these industries. The workforce system, educators, and employers are creating career pathways to build and sustain a talent pipeline for… Read more →
Savannah, GA.: The Maher Team had a busy week at SETA’s 2015 Conference in Savannah, Georgia in late September. A group of our consulting staff from our Federal Workforce Solutions Practice delivered a series of professional development workshops intended to help folks improve System performance and better prepare for the looming implementation of the Nation’s Workforce Innovation and Opportunity Act (WIOA).
Led by Rick Maher, the Firm’s President and CEO, members of the Maher Team descended on Savannah with a purpose – to help engage attendees in a positive and engaging discussion of the new Act and how to best prepare for System change.
“I was proud of our Team. They were everywhere – running workshops, staging video shoots for training products and attending sessions themselves,” said Maher. “When we stop learning ourselves, we cannot be as… Read more →
Washington, D.C.: The Maher Team recently visited the White House in support of our clients at ApprenticeshipUSA.
The recent White House Summit on ApprenticeshipUSA was a capstone event following this Summer’s launch of the Sectors of Excellence in Apprenticeship (SEA) initiative. Part of President Obama’s call to double the number of the Nation’s apprentices by 2020, SEA brought together leaders from six key industry sectors – Construction, Information Technology, Advanced Manufacturing, Energy, Healthcare and Logistics/Transportation – in regional meetings around the U.S. These SEA events saw industry leaders and leaders from the U.S. Department of Labor’s Office of Apprenticeship come together, brainstorm actions and make commitments to advance the application of apprenticeship in meeting the Nation’s talent needs today and tomorrow.
“The SEA events were great,” said Amy Young, Maher… Read more →
In many parts of the country, local Boards and their partners have integrated an industry sector focus as a key driver of their partnership development work, their strategic planning and policy efforts, and their structure for business service delivery. Integrating a sector focus as a key driver of service delivery for job seekers and workers, however, is less common. Applying sector strategies to career center service planning and delivery for these customers transforms the service experience and has been shown to improve outcomes for job seekers, workers, and business alike. Absent this focus, services for job seekers and workers may not be tied to career opportunities and career pathways in target industry sectors.
What would a sector-focused service delivery experience look and “feel” like to a job seeker or worker customer? When done right, career center organization, partnerships, customer flow, and service planning and delivery… Read more →
In today’s economy, making sure that the skills of the available workforce meet the needs of local industry is crucial. By developing career pathways for workers that are aligned with the needs of industry, people can become and remain employed, industry grows, and the overall regional and national economies benefit.
That’s where Sector Planning comes in, and it all starts with focused, active partnerships between businesses and those engaged in workforce development. These “Sector Partnerships” are defined as:
“Focused, active partnerships among businesses in a target industry sector and workforce development organizations, educators, training providers, labor unions, community organizations, and other key stakeholders”
Working together, these collaborations identify industry needs for workers with specific skills, education, and credentials, and then make sure that educational and training opportunities are available to help people… Read more →