The Challenge

Our client partnered with Maher & Maher and tasked us to outsource change management and training services. The first provider of high-speed Internet service deployed via cable modem, our client had been averaging one system launch per month. The challenge was to be able to support up to 8 monthly system launches. The existing classroom-training model required us to send multiple trainers to each site – averaging 17 man-days to support each launch on site.

The Turn Point Solution

In order to obtain faster levels of market penetration and improved scalability, Maher & Maher recommended, designed, and deployed the industry’s first eLearning solution. By blending online learning and performance testing/reporting with much shorter “boot camp” classroom sessions (where learners would demonstrate hands-on proficiency) we successfully met the client’s need to scale. On-site time went down to 7 days per launch and the solution paid for itself in saved travel costs alone within the first 9 months following deployment.

Today, our client has made a full-scale commitment to eLearning. We continue to host and develop courseware for their online academy, which contains curriculum covering several new broadband services being deployed throughout the US.

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