The Challenge

When our client, a leading communications and entertainment company, needed to successfully launch “open access” (multiple ISP services over cable lines) in 20 local markets before the end of 2001, they came to Maher & Maher for a plan to achieve this compliance with a trained and work-ready workforce.

The Turn Point Solution

We were retained in mid-summer of 2001, leaving less than six months to meet the imposed deadline. In that short timeframe training for literally tens of thousands of staff had to be designed and delivered PRIOR to schedule product deployment, without crippling existing work in the client’s core businesses. Moreover, Maher & Maher’s work to deploy open access to multiple Internet Service Providers (ISPs) over the client’s broadband cable plant was the first of its kind in the US cable industry. Products had to be defined, core business processes needed to be mapped and documented, and Division-level management needed to become stakeholders in the project’s ultimate success. Using our experience and knowledge of the industry legacy systems and eLearning, Maher & Maher designed and deployed a new learning portal on the Web and created an entire supporting training curriculum in record time. This custom-built, managed eLearning solution was hosted by Maher & Maher, and supported with performance reporting and help desk services. We used “best practice” integration and training solutions to achieve on-time and on-budget deployment. Over 17,000 professional staff were trained using a blended learning approach and the industry’s first integrated eLearning solution. The client continues to use our online academy for its new product training needs.

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