In May 2016, Maher & Maher partnered with the Northeast Tennessee Workforce Development Board Alliance for Business and Training (AB&T) to conduct three mini-institutes on Customer Centered Design (CCD) for the newly-formed East Tennessee Region. The objectives of the project were to:
During the initial phase of the project, Maher & Maher completed a SWOT analysis through phone interviews with leadership in each of the five local workforce development areas that comprise the East TN Region. As a result of these insights, the project team identified potential focus areas for the institutes.
The half-day mini-institutes, held in late June, were attended by 64 individuals from a variety of workforce partners within the region. Attendees were grounded in the five steps of customer-centered design, and also engaged as a team in experiential learning activities to develop each team’s plan of action moving forward. The three projects that were started as a result of the mini-institutes were:
After the mini-institutes, the project team facilitated a final webinar with institute attendees to serve as a catalyst to keep momentum going and build a support network in the East TN Region as work continues. The webinar: