Following an ETA-sponsored project that resulted in the publication “Survey Report of State One Stop Certification Systems,” Maher & Maher designed the year-long, iterative, multi-level, cross-agency process for developing the standards and implementation plan/system infrastructure. The process was designed to build support within the system for the standards throughout the development process.
Over a 12-month period, the Maher & Maher team first visited 12 One Stop Centers to explain the process and gain input from the broad workforce development system. We then facilitated 16 meetings: Eleven full-day meetings of the project Core Team to develop the standards and implementation process; three meetings with the project Steering Team (consisting of executives of all workforce-related agencies in the state) to review, revise and approve the Core Team’s output; and two briefings of the full State Workforce Investment Board (SWIB), one at project mid-point and another upon completion.
The SWIB approved all work emanating from the project Core and Steering Teams, and the state is currently implementing the system. The teams also recommended several statewide actions that would enable establishment and achievement of the highest possible quality standards. The customer-centered facilitation process resulted in the following deliverables: