To effectively lead change and innovation, organizations need to strategically allocate resources and establish efficient processes. The Maher & Maher Process Improvement Process℠ helps organizations to look critically at their internal or external processes to identify inefficiencies and ensure all resources and functions are aligned to achieve the identified mission and goals.
The Illinois Department of Commerce and Economic Opportunity’s Office of Employment and Training (OET) recently engaged Maher & Maher to lead the organization through an intensive process mapping effort designed to maximize the agency’s resources and strategic implementation of three processes critical to the agency’s mission: Rapid Response, Monitoring, and Policy Development. The project provided OET with “as-is” maps which outlined the current, inefficient processes; “should be” maps which included new and refined steps to maximize efficiency and effectiveness; and clear recommendations regarding the resource allocation and policy/procedure development needed to implement the “should be” process.
In the final phase of the project, Maher & Maher focused on ensuring that OET staff had the capacity and knowledge needed to move forward with mapping internal processes on their own. Deliverables included a “Process Mapping How-to Guide,” which outlined the approach and offered key strategies and tools to support OET staff leading future internal process mapping. The project culminated in the design and delivery of a Process Mapping virtual mini-training for all OET staff.
Process mapping enables organizations to clarify roles and responsibilities and to outline key steps for engaging both internal and external partners in embracing new and more effective ways of operating. You may find that process mapping can move your organization one step closer to achieving its vision and goals and, if so, Maher is here to help! For more information about our services, visit our website or call us at 1-888-90-Maher.
Maher & Maher is a specialized change management and talent development consulting firm based in New Jersey and Washington, D.C. The firm is U.S. Department of Labor’s national technical assistance provider supporting the Employment and Training Administration’s implementation of the Workforce Innovation and Opportunity Act (WIOA) and a number of other priority initiatives of the administration that advance and promote the public workforce system. Maher is also currently involved in a number of sector strategy, regional planning, organizational strategic planning and training initiatives in multiple state and regional areas.