Retention Gains Tied to Onboarding and Mentoring | Maher & Maher
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Retention Gains Tied to Onboarding and Mentoring

Chris Mokros, National Training Director of StoneMor, came to the organization with the intention of creating and implementing a Training Strategy aligned with business goals. StoneMor was growing quickly and, at that time, there was not a centralized learning function or technology infrastructure.  Chris’ key focus out of the gates naturally was the sales function.

StoneMor Partners L.P. worked with Maher to launch an online university. New hire onboarding for Sales was the first blended solution offered and was rolled out in 2015. It includes a mix of eLearning, classroom instruction, on-the-job training, and post-training pull through tools. Last year, StoneMor added a formal mentoring program for new hires in the Sales function, as well. The combination of these two offerings has doubled retention and has proven to more rapidly improve sales performance of new hires who completed the new training path when compared to those who had not.

“We had worked with Chris prior to him joining StoneMor,” explains CLO Catherine Baker. “I was happy to take his call. What impresses me most about Chris is his direct connection and dialogue with senior leaders. This allows him to identify shifts in the organization’s business quickly and assess that impact on the learning strategy. He works with Maher in the true sense of partnership, so we are able to more quickly adapt existing solutions and add new when it is most critical to do so.”

StoneMor University today has expanded to include other audiences and offers up to 160 hours of blended learning assets and post-training tools and evaluations. “The organization has been quick to adapt to the technology and feedback has been very positive overall,” says Mokros.

StoneMor Partners L.P., headquartered in Trevose, Pennsylvania, is an owner and operator of cemeteries and funeral homes in the United States, with 316 cemeteries and 93 funeral homes in 27 states and Puerto Rico.

Maher & Maher is a specialized change management and talent development consulting firm based in Neptune, NJ and in Washington, D.C. The Firm’s Private Sector Practice specializes in customized learning design and delivery for the Deathcare, Financial Services, Life Sciences, and Media & Communications industries, and partners with our peers to do the same for government clientele. For more information about our services, visit us at http://www.mahernet.com or call us at 1-888-90-MAHER.

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