Our Capabilities

Knowledge Management

Knowledge Management is the practice of capturing, organizing, and sharing of knowledge as a strategic asset.

At Maher & Maher, we believe the use of technology improves the ability to capture knowledge, but also helps us to access and distribute it for use in organizational communication, sharing of best practices, process improvement, and talent development.  Since 1987, we have consulted with clients to help them create and implement knowledge management processes that fit for their organizations.  We have also provided knowledge management services to clients as part of our solution offerings, particularly in support of online Communities of Practice (CoPs).

At Maher & Maher, we not only “talk the talk,” but we also “walk the walk,” using Web 2.0 technology to seamlessly link project contributors, regardless of location, and share knowledge in real time.  We have dedicated Knowledge Managers who use cutting-edge tools, coupled with our proven Maher & Maher Knowledge Management Process℠, to ensure our projects stay on task and incorporate the insights of all key stakeholders. 

In the Maher & Maher Knowledge Management Process℠, there are five key questions that we use to drive aggregation and distribution of knowledge:

1. Who needs to know?
2. What do they need to know?
3. When do they need to know it?
4. Where does the information currently reside?
5. How can it be delivered in the most cost efficient and effective manner?

To help our diverse teams collaborate and advance organizational objectives, we employ a number of state-of-the-art knowledge management tools: 

• Microsoft SharePoint® collaborative workspace, customized for each of our clients’ knowledge management needs.
• Online Communities of Practice where members with like interests share resources, hold discussions, conduct online virtual events, and more.   
• Crowdsourcing is a virtual brainstorming tool to help a team or community explore ideas and make a group decision.  Easy integration with other Web 2.0 tools helps it to serve as a conversation platform that can be used by project teams, company divisions, or customers.
• Mind mapping tools bring together a team to visually map ideas in real time.  This innovative tool also doubles as a project management portal, allowing for task assignment and tracking on the map.  

Maher & Maher takes pride in our ability to bring innovative project processes and tools to our clients.  We believe these and the mix of other knowledge management tools that we’ve tested and utilize will bring unparalleled value to your projects.