Maher & Maher, an IMPAQ Company - Investment Advisors for Talent Development.
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Online Training Facilitator (Entry Level Position Located in Neptune, NJ or Washington DC)

We’re looking for an entry-level professional to advise our clients on how to best use innovative communication strategies and virtual event technology to reach and interact with thousands of people nationwide. The Online Training Specialist position is focused on delivering best practices of online collaboration and adult learning strategies.  This individual will facilitate and act as technical consultant for the clients’ virtual Technical Assistance events (such as webinars, webcasts, and podcasts) with audiences ranging from large (up to 1500 people nation-wide) to small (less than 20 people).  Additionally, this person will help coordinate our overall webinar process, conduct communications and messaging, and track and analyze results to guide process improvement and refinement. 

The right candidate for this position is a smart, dedicated, and passionate individual who is committed to supporting our clients.  People skills, comfort with technology, and flexibility are paramount.  A level of familiarity and a willingness to adapt to new systems and emerging technologies is also important.  A passion for communications and sharing information in the digital world is critical, as is being able to work well with other members of the team.

It is preferable for candidates to be located in, or willing to relocate to Neptune, NJ or the Washington, DC metro area.  However, the right candidate could work remotely.

Essential Duties & Responsibilities:

  • Set up and facilitate virtual events, including preparing speakers and participants, hosting dry run sessions, uploading virtual content, and post-event follow up and evaluations
  • Manage and disseminate event invitations, calendar announcements, participant notifications, and technical logistics.  Communicate with registered participants about event logistics, respond to registered participants for accessibility issues on webinar events.
  • Instruct presenters on how to become comfortable with the virtual classroom feature set and learning environment, and facilitate communications between the webinar leads, presenters, and internal support staff.
  • Record and edit audio and video for virtual meetings, webinars, podcasts, and online tutorials.
  • Posting event materials and other content to the client’s website.

Other Duties:

  • Make suggestions to our clients on how to improve their virtual event, increase participation, and better reach their audience.  Anticipate and manage potential breakdowns by navigating logistical challenges, while guiding them to potential opportunities to add value.
  • Analyze event metrics, website traffic, and content format/presentation to improve the client’s future events.
  • Research and recommend current emerging tools for media production/platforms.
  • Instruct and coach individual client Content Managers on how to best utilize the website platform, including understanding digital media and online organizing, target audience engagement, and online content creation and curation.
  • Assist with coordinating overall outreach campaigns, tracking/analyzing results and assisting with troubleshooting site resource management and design.

Qualification Requirements:

  • Ability to establish online identity as moderator and encourage contributions from others.  
  • A clear and confident speaking voice that is comfortable on the phone.
  • Exhibit a positive attitude, commitment and enthusiasm for online learning.
  • Ability to adapt to new contexts, methods, roles and settings as dictated by the nature of the presentation.
  • Ability to troubleshoot, diagnose and solve problems as related to the technical components necessary to deliver a webinar event.
  • Microsoft Office Suite experience with a focus on PowerPoint
  • Ability to manage multiple projects in a deadline-driven environment.

Additional Preferred Skills:

  • Bachelor’s Degree preferred.
  • Experience managing online communities of practice or social networks.
  • Hands on experience using Adobe Connect or other webinar platform technology
  • Experience working with Content Management Systems (CMS) (i.e. Sitecore and/or SharePoint).
  • Experience tracking and analyzing website metrics, such as Google Analytics.
  • Graphic design, video editing, or HTML experience.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Equal Employment Opportunity (EEO)

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Maher & Maher is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

We are required to compile the following information for statistical purposes in order to comply with certain federal regulations relating to Equal Employment Opportunity and Affirmative Action requirements. The information you provide is strictly on a voluntary basis, and the content of the information will not affect your eligibility for employment. Likewise, if you choose not to provide this information it will not affect your eligibility for employment in any way.

For your reference:

  • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
  • White (not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
  • Black or African American (not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.
  • Native Hawaiian or Other Pacific Islander (not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii , Guam, Samoa, or other Pacific Islands.
  • Asian (not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
  • American Indian or Alaska Native (not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America ), and who maintain tribal affiliation or community attachment.
  • Two or More Races (not Hispanic or Latino) - A person who identifies with more than one of the following, as defined above: White; Black or African American; Native Hawaiian or Other Pacific Islander; Asian; or American Indian or Alaska Native.

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Knowledge, Skills, and Abilities (KSAs)

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