In his role as Director of Business Operations, Bob Jacques is responsible for overseeing the day-to-day operations of the Firm. In addition to working with Practice Directors and Project Managers to align staffing resources with project deliverables, he also manages contract personnel recruitment and engagement agreements, conducts employee reviews and performance coaching sessions, analyzes operational productivity reports, and monitors compliance with company policies and procedures. Bob also manages the Firm’s GSA PSS (Professional Services) and HCaTS (Human Capital and Training Solutions) contracts, maintains the company’s client management database, and coordinates the production and distribution of collateral to support the marketing initiatives of each business practice.
Prior to his current position, Bob served as a Consultant/Analyst and Sr. Project Manager in the Firm’s Government Services Practice.
An accomplished facilitator, Bob has also been a featured speaker at national and regional training conferences. He holds a BA degree in Psychology and a MA in Social Sciences from Montclair State.